Understand the ins and outs of CPT codes to help make documentation and billing more efficient — and give you more time to focus on other areas of your practice.
Billing and coding
How to use CPT codes 90839 and 90840: Psychotherapy for crisis
CPT codes 90839 and 90840 both reflect treatment for a crisis, but represent different time frames.
December 21, 2023 • Updated on October 16, 2026
By the Headway Editorial Team
13 min read
By the Headway Editorial Team
Your work as a therapist isn’t limited to routine therapy sessions. If a client is experiencing thoughts of self-harm or suicidal ideation, for example, you may be tasked with assessing and diffusing the crisis. You may provide psychotherapy as an intervention, but in these emergent scenarios, your work will probably be more extensive and intense.
Understanding the ins and outs of how to bill insurance when supporting a client through a crisis can help ensure you get reimbursed for the valuable work you do. Read on to learn more about two important codes you should be familiar with when it comes to a client in crisis.
What to know
1
CPT code 90839 is used for crisis psychotherapy lasting up to 74 minutes. If necessary, add on code 90840 for each additional 30 minutes of care.
2
Code 90839 may only be billed once per patient, per day, and for appointments lasting at least 30 minutes.
3
You may not bill 90839 and a code for routine psychotherapy (such as 90837) for the same client on the same day.
4
With a robust library of billing and claim support features, Headway helps providers pick the right codes and get paid on time, every time.
When to use a crisis code
It may be difficult to determine whether a crisis code is appropriate. Typically, the presenting problem is life threatening or complex and requires immediate attention to a client experiencing significant distress. Examples include:
- Suicidal intent
- Grave disability
- Disabling symptoms
- Decompensation that risks the client’s ability to remain at the current level of care
Use these CPT codes to report the time you spend with the patient furnishing psychotherapy for crisis services, even if the time spent on the date of service isn’t continuous.
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CPT code 90839 description
When you’re providing a higher level of care, you should bill your services accordingly. If you assess and treat a client in crisis, you may use CPT (Current Procedural Terminology) code 90839, or psychotherapy for crisis.
Psychotherapy for crisis codes can be used when you conduct an urgent assessment and history of a crisis state, a mental status exam, and a disposition. The treatment for 90389 includes psychotherapy, mobilization of resources to defuse the crisis and restore safety, and implementation of psychotherapeutic interventions to minimize the potential for psychological trauma.
This code, specifically, is used for the 30–74 minutes of crisis therapy. It can’t be used in conjunction with other psychotherapy codes, but you may add on code 90840 if your work extends beyond 74 minutes.
Code 90839 should only be used once per day even if the time spent by the physician or other health care professional is not continuous on that date.
CPT code 90840 description
CPT code 90840 is an add-on code which can only be used in conjunction with 90839 when a psychotherapy for crisis session exceeds 74 minutes. 90840 can’t be used independently and can only be billed with 90839. A unit of 90840 may be added for each additional 30 minutes.
When using CPT code 90840, no additional documentation is required beyond specifying the total time spent in session on the date of service.
It’s important to use the code that most accurately reflects the time you spent with the patient to treat their condition, and ensure that documentation for the session supports the chosen code.
Documentation requirements for psychotherapy for crisis
Your documentation should include all of the following:
- Description of crisis situation (urgent assessment & history of crisis state)
- Full mental status exam
- Psychotherapy interventions used to minimize the potential for psychological trauma
- Document any mobilization of resources to defuse crisis and restore safety
- Treatment plan (what happens next for the client)
- Exact number of minutes or start/stop times spent doing with the client providing psychotherapy for crisis
It’s crucial to include all of these details in your post-session documentation, as your client’s insurance provider will likely want to verify that you used the appropriate code(s). If your documentation does not adequately support your code selection, you run the risk of rejected or delayed claims. Headway’s documentation templates ensure that your notes always include enough information for a smooth and streamlined billing process.
This document is intended for educational purposes only. It is designed to facilitate compliance with payer requirements and applicable law, but please note that the applicable laws and requirements vary from payer to payer and state to state. Please check with your legal counsel or state licensing board for specific requirements.
CPT code 90839 and 90840 reimbursement rates
Because you’ll probably spend more time and energy assessing and treating a client in crisis, you’ll likely be reimbursed at a higher rate. Reimbursement rates for sessions billed with 90839 and 90840 will vary depending on the plan, your contract, your location, and your license type.
But thanks to Headway’s guaranteed biweekly payment structure — and partnerships with top insurance plans — Headway providers can bill with the confidence that they’ll be compensated competitively and promptly, no matter which codes they use. On average, Headway providers make around $27,000 more per year, compared to self-credentialing.
CPT code 90839 and 90840 time frames
CPT codes 90839 and 90840 reflect the same service, but different time frames. These codes are used to report the total duration of face to face time spent with the patient or family, even if the time spent on the date of service isn’t continuous. The provider must devote immediate attention to the patient for the entire amount of time.
- 90839 is billed for the first 30–74 minutes.
- 90840 is billed for each additional 30 minutes over 74 minutes. The client needs to be seen for a minimum of 16 additional minutes for the time to round up to the next unit of 90840.
Here are some examples of coding that correlates with different amounts of face-to-face time providing crisis services:
10 minute session: Crisis codes should not be used. Psychotherapy for crisis of less than 30 minutes total duration on a given date can be reported with 90832 or 90833 (when provided with E/M services).
30 minutes: 90839 (minimum time for this code)
74 minutes: 90839 (maximum time for this code to be used alone)
75 minutes: 90839, +90840 (minimum time for 90840 add on code)
104 minutes (1h + 30m +14m): 90839, +90840 (maximum time before an addition unit of 90840 is used)
105 minutes (1h + 30m +15m): 90839, +90840, +90840 (minimum time for an additional 90840 add on code)
CPT code 90839 and 90840 billing guidelines
If a session becomes psychotherapy for crisis, bill the crisis code(s) for that date of service. Do not bill a standard individual psychotherapy code on the same date of service as crisis psychotherapy. Medicare’s guidance is explicit: Do not bill 90839/90840 with 90832–90838 on the same date of service.
What you cannot bill with crisis psychotherapy on the same date of service
Do not bill crisis psychotherapy (90839/90840) on the same date of service as:
- 90832–90838 (standard psychotherapy services/procedures)
- 90791/90792 (psychiatric diagnostic evaluation)
Coding industry guidance also notes that CCI edits bundle crisis and standard psychotherapy codes and (in that example) do not allow a modifier override.
If you provided individual therapy (90832/90834/90837) and then a crisis intervention later that day…
This is the scenario that causes confusion.
If the same visit shifted into crisis work:
- Bill 90839 (and 90840 if applicable) based on total crisis psychotherapy time that day.
- Do not also bill 90832/90834/90837 for the earlier “non-crisis” portion that day.
If you had two separate encounters the same day:
- Even if the encounters were separate, coding guidelines still instruct not to bill crisis psychotherapy with 90832–90838 on the same date of service.
Billing 90839 and 90840 for telehealth sessions
When billing for telehealth sessions, you can use many of the same CPT codes — including 90839 and 90840—that you’d use for face-to-face care. However, you will need to provide some additional information on your claim.
When billing for telehealth, don’t forget to include a CPT modifier code such as 95, which denotes a session that took place via a synchronous audio-visual system such as a HIPAA-compliant version of Zoom. You’ll also need a place-of-service code. Commonly, therapists use code 02 (for a telehealth session during which the client was not at home) or 10 (if the client joined a telehealth session from home).
FAQs about crisis CPT codes
Can you bill 90837 and 90839 on the same day?
No, you cannot bill crisis therapy and regular psychotherapy for the same patient on the same day. That means you cannot bill code 90839 with code 90837. If forced to choose, providers often opt for code 90839 because it is generally reimbursed at a higher rate.
How many units of 90840 can you bill for one crisis session?
Bill as many units of 90840 as needed to accurately represent the length of the session. Remember, 90839 is used for 30 to 74 minutes of crisis care. Each unit of 90840 represents 30 minutes of additional care beyond that point.
Let’s say a crisis session lasted a total of 90 minutes. You’d bill 90839 for the first 74 minutes, plus one unit of 90840 to cover the additional treatment time.
Does 90839 require a modifier?
It may. If you see a client over telehealth, for example, you would need to use a modifier code to represent that. Some payers also set their own modifier policies — such as requiring emergency-service modifiers — so always double check.
Billing doesn’t need to add additional stress to crisis sessions
Crisis situations can be extremely emotionally draining — not only for clients, but also for the clinicians who care for them. After the stress of treating a client in crisis, the last thing a provider needs is to worry about documentation, coding, and billing.
Headway’s all-in-one platform streamlines the administrative side of a therapist’s job. The result? More time and mental capacity for providing great care, whether in routine sessions or times of urgent need.
This content is for general informational and educational purposes only and does not constitute clinical, legal, financial, or professional advice. All decisions should be made at the discretion of the individual or organization, in consultation with qualified clinical, legal, or other appropriate professionals.
© 2026 Therapymatch, Inc. dba Headway. All rights reserved. No part of this publication may be reproduced without permission.
Billing and coding
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Understand the ins and outs of CPT codes to help make documentation and billing more efficient — and give you more time to focus on other areas of your practice.